Greg Chapman

Facilitation That Stays

For trainers whose rooms push back. Keep people with you on the day, and give the learning a way back to work.

A one-day masterclass with Greg Chapman. Friday 11 December 2026, Gurgaon, 9:30 to 5:00. Only 20 seats.

Register now See the day

Pay by UPI. GST invoice in your company's name.

Greg Chapman in a grey blazer, smiling with his arms folded

Greg Chapman Founder, Client Centered Consulting. Training since 2001, more than 10,000 classroom hours.

Who it's for

For trainers whose rooms push back

For in-house trainers and senior facilitators who run sessions for senior rooms that need convincing. Your company pays for your seat.

  • In-house trainers

    You run programmes inside your organisation, for rooms that don't always want to be there.

  • Senior facilitators

    You lead sessions for senior people who need convincing before they will change anything.

  • “We’ve tried this before.”

    If you have heard this from the room, you will practise your answer on the day.

  • “Our people are different.”

    The real lines trainers hear are the material for the afternoon.

What you'll work on

Three things that make a session stay

Greg has run this day's core session about 100 times.

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  1. Keep the room with you

    See a session from your trainees' side, how a strong session is built so people stay involved from the first minute to the last, and how fast a room makes up its mind about the person at the front.

  2. Stay steady when they push back

    Four moves for the moment someone pushes back. You don't give in. You don't snap back. You work to keep the room with you.

  3. Give the learning a way back to work

    How to end a session so people walk out with something to do, not just notes. Then you try it on yourself.

Greg Chapman leaning over a round table, guiding a small group of participants through a written exercise
Greg working with a small group of participants.

What you take home

Leave with a plan, not just notes

  • A plan for where the learning goes first One real trainee, one move, the first sentence you'll say, and a date.
  • Four moves for pushback For the moment someone says “We’ve tried this before.”
  • Practice under pressure From the hot seat: you run a short session while someone tries to pull it off course.
  • A 60-minute online clinic, 30 days later Bring one real pushback story. We look at what happened, together.

The day

Friday 11 December

9:30 to 5:00 in Gurgaon, then a short online clinic a month later. The venue is shared with confirmed participants.

Greg Chapman at a terrace table with a coffee mug and a book, surrounded by plants

Morning from 9:30

  1. See it from their side

    What your trainees feel when a session works, and when it does not.

  2. What keeps a room with you

    How a strong session is built, so people stay involved from the first minute to the last.

  3. The first few minutes

    An exercise on how fast a room makes up its mind about the person at the front.

  4. Four moves for pushback

    What to do in the moment someone pushes back. You don't give in. You don't snap back. You work to keep the room with you.

Afternoon until 5:00

  1. Real lines, small groups

    Practise on what trainers really hear: “We’ve tried this before.” “Our people are different.”

  2. The hot seat

    One person runs a short session. Someone else tries to pull it off course. The group watches, then talks it through.

  3. Make it last past five

    How to end a session so people walk out with something to do, not just notes. Then you try it on yourself.

  4. Before you leave

    Pick one real trainee, one move, the first sentence you'll say, and a date. You leave with a plan for where the learning goes first.

30 days later

  1. A 60-minute online clinic

    Bring one real pushback story. We look at what happened, together.

Greg Chapman in a white shirt at a wooden table beside a red wall, chin resting on his hand, an open book in front of him

About Greg

Greg Chapman

Founder, Client Centered Consulting (CCC)

Greg Chapman has spent a quarter of a century in rooms that weren't sure they wanted to be there. He won a Brandon Hall award for how learning transfers to the workplace.

He founded Client Centered Consulting and has trained since 2001, with more than 10,000 classroom hours. Clients include ITC, Accenture, PwC, Sony, Airtel, HUL, Ericsson and Emaar.

His background in psychotherapy (Transactional Analysis and Gestalt) helps him read a room. He hosts The Daily Influencer on YouTube.

Greg on LinkedIn

  • 2001training since
  • 10,000+classroom hours
  • 100times he has run this day's core session

Testimonials

What participants say

Participants from Greg's 10-day Instructional Design Bootcamp, in their own words.

  • Varisha“A near perfect balance among theory, practical application and real world connect.”
  • Annika“Greg encouraged us to question our own thinking.”
  • Samridhi“The learning process never felt like a burden.”
  • Sonam“Greg explained them in a very simple and practical way.”
  • Nandini“Greg was able to introduce ID concepts in a very practical and clear manner.”
My ID training takeaways included the ADDIE model, Bloom’s Taxonomy, PSMART objectives, Root Cause and Audience Analysis, the Session Wheel, and HLD/LLD approaches for goal-aligned training.
Srinivasan K Srinivasan KPrincipal Training Specialist, India Medtronic
Greg’s solution-focused workshop reshaped my mindset, addressing learning gaps, enhancing performance, and maximizing returns by effectively tackling business challenges and shortening the learning curve.
Deep Bhandari Deep BhandariConsultant and Executive Coach, Innovara Inc.
Greg’s unique training methods enrich the corporate ecosystem, offering impactful takeaways by deeply understanding client needs, challenges, and values to deliver tailored leadership and behavioral solutions.
Siddhartha Srivastava Siddhartha SrivastavaSr Manager, HR Shared Services, Ericsson

Greg has designed programmes for

  • Accenture
  • PwC
  • Sony
  • Airtel
  • Tata AIG Life
  • Xceedance
  • ITC

Fee

One fee for the day and the follow-up

Your company pays for your seat. Fill in your details, pay by UPI, and your seat is confirmed by email once payment is received.

Questions about payment?

20 seats only

Per person

₹XX,XXX

plus 18% GST

  • The full day with Greg, 9:30 to 5:00
  • Small-group practice and the hot seat
  • A 60-minute online clinic 30 days later
  • GST invoice in your company's name
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UPI accepted: Google Pay, PhonePe, Paytm or any bank app.

FAQs

Questions

Can't find your answer? Call or message Greg's team.

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Who pays for the seat?

The day is meant to be paid for by your company. Send the registration page to your finance team, or write to us and we will send a proforma invoice first.

How do I pay?

Fill in your details on the registration page, then pay by UPI using our QR code or UPI ID and enter the transaction ID. We confirm your seat by email within one working day.

Can I get a GST invoice?

Yes. Enter your company's GSTIN and registered name on the registration form and the invoice will be raised in that name.

What happens after the day?

Thirty days later there is a 60-minute online clinic. Bring one real pushback story and we look at what happened, together.

Where in Gurgaon is it?

The venue is shared with confirmed participants by email, along with directions and parking details.

What if I can't come?

Write to us as early as you can and we will work it out with you.

Contact

Talk to us

Not sure if the day is right for you or your team? Ask us.

Greg Chapman reading a book at a terrace table, trees and plants behind him

20 seats. Friday 11 December, Gurgaon.

Register now